Term & Conditions

CREDIT CARDS

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

RETURN & REFUND POLICY

If you are not satisfied with your purchase, just make sure to contact us within 10 Days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it.

Returning the item is only possible if the item you have received is damaged, defective or not as described on the website, return it back your payment will be refunded with a payment method from our choice.

MAKEUP & COSMETICS:

All products should be used strictly in accordance with their instructions, precautionsand guidelines. You should always check the ingredients for products to avoid potential allergic reactions.

MULTIPLE PRODUCT ORDERS:

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be cancelled from the order, by calling you in a proper way. If the order is through Cash on delivery then the payment will be deducted from Cash. If the payment is made through card then the payment will be received in full and will be returned once the products are delivered to you. The amount will be refunded to your credit card.

You will only be charged for products given in your shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

SHIPPING POLICY

Most orders will be delivered within the Next few Business Days when the product ordered is in stock. Orders are not processed or shipped on Friday except by prior arrangement. We cannot guarantee when an order will be delivered. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a proper way to avoid delays caused by shipping or product availability. We share this information with our customers frequently that we have marked some Non-Service areas in Oman which are out of route, due to which we charge 2 OMR to 3 OMR as delivery charges on the request of Courier Companies.

We use "Cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error through our publishing department or any technical issues, Zahi shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Zahi shall also have the right to refuse or cancel any such orders whetheror not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Zahi will issue a refund to your card in the amount of the incorrect price.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Zahi reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

OTHER CONDITIONS

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Zahi signs them or not. Zahi reserves the right to make changes to this site and these conditions at any time.